Refund and Returns Policy

At NisargPrem, we take pride in offering pure, natural, and high-quality products. Since most of our items are consumable, we follow a careful return and refund policy to ensure fairness and hygiene.

---

Returns

• Due to the perishable and consumable nature of our products, we do not accept returns once the package is opened or used.

• Returns are only accepted if:

  • The wrong product was delivered

  • The product arrived damaged, defective, or tampered

---

Refunds

• If your return request is approved, we will Credit a refund to your original payment method within 7–10 business days.

• Refunds are processed only after verification of the issue (photos or returned package).

---

Replacements

• In case of damaged or incorrect items, we may offer a free replacement instead of a refund, depending on stock availability.

• For approved returns, we will deliver the replacement product within 5-7 business days

---

How to Request a Return/Refund

• Contact us at contact@nisargprem.in within 48 hours of delivery with your order details and supporting photos.

• Our team will review your request and guide you through the next steps.

---

Non-Returnable Items

• Opened or used products

• Products without original packaging

• Items reported after 48 hours of delivery

---

Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check your bank account or payment app.

• If the issue persists, please contact us at customercare@nisargprem.in for assistance.

---

📧 For all return and refund-related queries, write to us at customercare@nisargprem.in